Client Portal
Building A New House? Do Your Research Here
Our Client Portal is designed to make building your new home easy and enjoyable. With its help, you can..
- Enjoy quick and transparent communication with our team.
- Keep all your building documentation organized in one central location.
- Easily view your budget, inclusions, and plans all in one place.
- Make selections within your budget in a convenient online platform.
- Sign and approve digital documents on-the-go.
- Schedule trade appointments and warranty services online.
- Stay up-to-date on your building progress with our online calendar.
- Check progress notes and photos of your build anytime, anywhere.
- Say goodbye to endless email threads and back-and-forth communication.
- Stop wasting time searching through emails and files for copies of your plans or the latest change request.
- No need to physically visit our office to sign important documents anymore.
Find all the information you need in one convenient location.
Conveniently in one place.
Accessible 24/7 from anywhere you have an internet connection!
6 Client Portal Features Our Clients LOVE
Documentation
Selections
Forms & Approvals
Progress Check-Ins
Warranties
Communication
All your documentation in a single, centralized location.
Know What You’re Getting, When You’re Getting It
All Your Build Documentation in One Place
No more searching through emails to find what you need! With our centralized platform, all your build documentation is kept in one convenient location. From floor plans and contracts to change orders, selections, and approval documents, everything you need is at your fingertips. This makes life easier for both you and us.
It’s especially helpful when you’re out and about, choosing fittings and furniture for your new home. You can easily access your floor plans and check the sizing, without having to search through multiple files.
Check Warranties & Book Defect Fixes
Track Your Documentation Easily
With all your documentation in one place, tracking down the files you need for warranties is a breeze. Even if you never need to use them, it’s great to have easy access to send through any defect amendment requests or book defect-fix appointments with trades. You can even track progress on your repairs, all from the same convenient platform.
How good is that?!
Selections Made Easy
Online Inclusion Selection Tool for Budget-Friendly Customization
Say goodbye to the hassle of not knowing how much an inclusion costs or worrying about exceeding your budget. With Grandville Homes digital selections tool, you can easily choose the inclusions you want for your new home while staying within your allowance.
Unlike other builders that offer “standard” inclusions, we provide an allowance based on our most popular, quality products so that you can mix and match to your heart’s desire.
Our online selections tool allows you to view your contract allowance, browse a wide range of inclusions available from local suppliers (complete with pricing, photos, and information), and select which ones to include in your home. You can also add notes for yourself and our team, ensuring clear communication throughout the process.
As construction progresses, you can easily track which selections you have made and approved, so you don’t have to spend time searching through files to remember what you chose months ago.
Submit Forms & Approvals On The Go
We have introduced a new feature that allows you to approve and sign documents on the go without any hindrance of printing or visiting the office. We understand that many of our clients are based in different states or have partners who are frequently out of town. Additionally, busy families who struggle to balance work and parenting often find it difficult to take time out to visit our office to sign-off on paperwork. To make things easier for everyone, we have streamlined our documentation process.
Our new system allows you to view and approve documents digitally using your client portal. This way, we can get the approvals we need quickly and keep the momentum going on your build. Furthermore, you can easily access all of your previously approved documentation inside the portal for quick reference.
We hope that this new feature will make the documentation process smoother for our clients, regardless of their location or busy schedule.
Check Progress & Get Photos
See what’s happening and what’s coming next, without having to go to site.
Inside our client portal you’ll find:
- We offer a project calendar that allows you to keep track of the tradespeople who will be arriving next and when. This feature is designed to help you plan accordingly and stay informed throughout the build process.
- In addition, your site supervisor will upload progress photos regularly, which you can access through your client portal. Once your home is completed, you will also have access to a gallery of images showcasing your finished home, clean and ready for you to move in.
- To keep all your build photos in one place, we have provided a section where you can upload your own house photos. You can also post comments on photos, share them on social media, or download and email them to your loved ones.
- We believe that providing these features will enhance your experience and make it easier for you to stay updated and engaged with the progress of your build.
Direct Access Communication Channel
Direct Messaging System
Inside the Client Portal, you have access to a direct messaging system that allows you to message all the relevant people managing your build. Whether you need to contact your build supervisor, selections manager, finance team, or administration, you can send a message directly to the relevant expert assigned to your project. This feature ensures that your message is seen by the right person the first time, saving you time and hassle.
Easy Appointment Booking
Our Client Portal makes it easy for you to book appointments with your trades. You can use the direct messaging system to send messages to trades to schedule on-site appointments or to confirm specifics about your job. Moreover, you can even use the same app to book defect fix-up jobs post-handover. This feature eliminates the need for back-and-forth communication and saves you time and effort.
Feedback and Communication
We value your thoughts and feedback throughout the build process. Our client portal provides a direct platform for you to share comments on your build progress photos. We also periodically send digital progress surveys through the portal to ensure that you’re enjoying your experience with us and to adjust our processes if necessary. This feature helps us to enhance our services and ensure that we meet your expectations.
